Suitable for all Mr Beam customers from the EU (Single/Bundle).

The inspection is a voluntary additional service and has no influence on the warranty. The inspection is suitable for power users who operate their Mr Beam on a daily basis or who cut and engrave a lot of wood. We also recommend an inspection in our workshop for customers who have bought a second-hand machine. 

Services:

• Outward and return shipment included (only possible in original packaging)
• Inspection of all relevant components and safety devices
• Cleaning and testing of all mechanical components 
• Professional laser head cleaning & replacement of the laser head fan
• Measurement of laser head
• Corner and lens calibration
• Installation and checking of the latest software update
• Especially for Mr Beam Single units: Replacement of the fan 
  
  

Optional:

• Including main filter & 10 pre-filter mats (Air Filter System does not need to be sent in).

Important: If damage to the unit/laser head is discovered during the inspection that is not covered by the warranty or guarantee, the customer will receive a cost estimate for the repair. The unit will only be repaired after the customer's approval. 

Duration: Including outward and return shipment, the inspection takes about 5 to 7 working days.

Procedure: After purchasing the item, we will send you all relevant information by e-mail. You can then easily generate your DHL label online and send your Mr Beam to us.

Downloads for your Mr Beam!

Welcome to our download area - Here you will find helpful information, instructions and files about the hardware and software of your Mr Beam. By the way, you can also find some of these directly in the user interface as soon as you have connected to your Mr Beam.

Hardware downloads

Instructions for laser cutter: Download

Laser head cleaning instructions

Quickstart Guide German: Download

Data sheet laser cutter Mr Beam II dreamcut [S]: Download

Data sheet laser cutter Mr Beam II dreamcut [x] : Download

Air filter data sheet: Download

Air Filter System Instructions: Download

Instructions Air Filter III: Download

Instructions Mr Beam Height Extension: Download

Laser safety: Download

Declaration of conformity Mr Beam laser cutter: Download

Declaration of Conformity Mr Beam Air Filter System: Download

Here Click here to download our multilingual instructions

Software downloads:

Latest software update: Download

IP Tool (USB): Download

Network Reset (USB): Download

WIFI configuration (USB): Download

Stick to delete the design files: Download

Design Backup Stick: Download

Can I return ordered products?

Consumers have a 14-day right of withdrawal. Please note that, for example, if you purchase a device, this means that it may only be used for testing purposes during the 14-day period. We reserve the right to charge for excessive loss of value. To test the Mr Beam, we recommend renting it in advance. If materials/filters/accessories have been demonstrably damaged during testing and trying out, we reserve the right to demand compensation

How much are the shipping costs?

Free shipping inside of Germany. If you come from another country, shipping will be calculated during checkout.

What is actually covered by the Mr Beam laser cutter's warranty and what is repaired?

The guarantee covers all repairs that arise from possible production or device errors. This applies to the mechanical components as well as all relevant components, safety devices and software. We must invoice for repairs resulting from handling errors or accidental damage by the customer - as this requires us to use additional and unscheduled working time and spare parts. If you have a problem with your Mr Beam, contact us via our ticket system.

You can find more information about repairs on ourrepair service landing pages.

Here you will find the instructions for packing your Mr Beam for return: Packaging instructions