If a repair is necessary, the Mr Beam must be sent in with the laser head but without the key, cable or other parts. The laser head must be removed for the return. You can find brief instructions on how to do this here . Please make sure that the Mr Beam is disconnected from the mains during the entire process!

Please only use the original box and the original buffer material for shipping the Mr Beam to avoid damage. We cannot accept other or damaged packaging. If you have disposed of the cardboard including the buffer material, you can order a replacement box from our Mr Beam Shop to ensure safe shipping of the Mr Beam: https://www.mr-beam.org/products/mr-beam-ersatz-packaging

The following video shows you how to pack the Mr Beam properly again: Instructions for packing

If further damage to the device/laser head is discovered during the repair that is not covered by the warranty or guarantee, the customer will receive a cost estimate for the repair if the total bill is more than 100 euros . The device will only be repaired after the customer has approved the cost estimate. All necessary repairs, which are less than 100 euros , are carried out without consultation and the customer is billed in order to be able to guarantee a timely repair and a speedy return shipment.

The device is not cleaned during a repair , only the particles that have collected inside the Mr Beam during transport are removed so that we can check the functionality of the device and the individual components and repair the defect. Please ensure that the device is as clean as possible before sending it in so that we can start checking the device as soon as it arrives at our workshop.

If cleaning is necessary to determine the defect upon arrival of the device and to check its functionality, we reserve the right to charge 25 euros for the additional cleaning of particularly dirty devices.

If cleaning of the device or the laser head is also required, we offer these services separately. These services can be booked via our shop and are then noted in the system: small inspection , large inspection, professional laser head cleaning .

With return shipping, a repair within Germany takes 5 working days. Repairs usually take a maximum of two working days in our workshop.

If we provide a cost estimate for the repair, the repair time may be delayed because it still has to be approved by you. Unfortunately, we can't start the repair sooner.

We do not offer a replacement device for the time of the repair. The shipping time overlaps with the repair time, as our workshop processes all devices within one, maximum two working days and then sends them back to the customer directly via DHL. However, if you urgently need a device, you can also use our rental service .

The guarantee/guarantee only covers repairs that are caused by possible device errors. We have to charge for repairs caused by handling errors or unintentional damage by the customer - as this requires us to use additional and unscheduled labor and spare parts.

If the damage or defect can be proven to be the result of accidental damage or a handling error, we reserve the right to charge the shipping costs for (return shipping), even if the customer has previously been sent a return label to send in the device and sent it to the customer was made available.